Please read the following before proceeding:

ONLINE BOOKING TERMS
We love giving you the option to book your appointments online, that being said, the service you book in for is the service that we will have time to perform. If you are wanting a colour service done but only book in for a cut, we will not be able to accommodate a colour service. If you want a full head of foils but only book in for a root retouch, we will only have time for the retouch (you get the point!). By booking an appointment, you are accepting these terms, and understand that if you book in for the incorrect service, we are not liable for being unable to perform the service you wanted. If you have really long or thick hair, please do us a favour and call the salon to book so we can make sure to add extra time to your appointment.

If you have any other questions about what service to book in for, please give us a call at 604-542-3616.

CANCELLATION POLICY
Your appointment stands as a very important time in both your day and ours. Please understand that in order to serve our guests to the best of our ability, we require 24 hours minimum when cancelling or rebooking an appointment. This will allow us enough time to fill that spot, which in turn maintains a higher availability of services to you and others.

We understand that special circumstances are unavoidable and a cancellation may be necessary. We will do our best to evaluate every situation with regards to cancellation fees. Guests who do not honour their appointment times are subject to the following cancellation fees:

1. 24 hours notice may be cancelled with no charge.

2. Failure to show up to appointment will require 50% payment towards that service upon rebooking.

3. Less than 24 hours cancellation is subject to a charge up to the full amount of the appointment booked.

BY BOOKING AN APPOINTMENT,
YOU ARE AGREEING TO THE ABOVE TERMS.